From the moment you move in, we’re here to help you settle into your new home with confidence. Every Durkan home comes with a 10-year building warranty, giving you peace of mind that support is always close at hand.

Our Customer Care team is on hand during office hours to answer questions, resolve issues, and make sure you get the most from your home.

Report any defects to the Customer Care team via your online portal on the link below, or:

• by email to myhome@www.durkan.co.uk
• by telephone: 020 8616 9900 during office hours; Monday – Friday 8:30am to 5pm.

Our Customer Care team will make sure your issue is passed to the right specialist. From there, you’ll be contacted to arrange a convenient time for the work to be carried out.

For assistance outside of these hours, visit our emergency contact page.